What ChurnKey Doesn't Tell You About Their Pricing — And Why It Cost Us $12,000
What ChurnKey Doesn't Tell You About Their Pricing — And Why It Cost Us $12,000 ChurnKey held our recovered revenue for 37 days. Then took 28% of it. Why This Matters If you run a SaaS product, you...
Source: DEV Community
What ChurnKey Doesn't Tell You About Their Pricing — And Why It Cost Us $12,000 ChurnKey held our recovered revenue for 37 days. Then took 28% of it. Why This Matters If you run a SaaS product, you're losing ~9% of your MRR every month to failed payments. Credit cards expire. Banks flag legitimate charges. Customers forget to update billing info. You need a dunning tool. Everyone says ChurnKey is the best. Nobody mentions what it actually costs. The Revenue Share Trap ChurnKey's pricing page says "performance-based pricing." Sounds fair — you only pay when they recover revenue. What they don't put on the homepage: the percentage. From actual founder reports on Reddit (r/startups, r/SaaS): Small recoveries: 30% commission Medium recoveries ($10K-50K/mo): 25% commission Large recoveries (>$50K/mo): 20% commission (negotiated) Let's do the math. Your SaaS makes $50K MRR. You lose 9% to payment failures = $4,500/month at risk. ChurnKey recovers 40% of that (their claimed rate) = $1,800
